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Terms and Conditions of Use

General Terms and Conditions

By accessing this website through the, or domains you signify your agreement to these terms and conditions and the associated privacy policy.

About us and are trading names of Craft Channel Productions Limited and are sites operated by Craft Channel Productions Limited. A company registered in England and Wales under company number 03834320 trading from; Unit A, Coney Green Networkcentre, Wingfield View, Clay Cross, Chesterfield, Derbyshire, S45 9HX, United Kingdom. Tel: +44 (0) 800 9540070 Fax: +44 (0) 1246 860652

We may change these terms and conditions at any time and without notice. Although we may attempt to contact you to advise you of any major changes you should periodically review the latest version available on our website and you agree to be bound by such modifications and revisions. Nothing in this Agreement shall be deemed to confer any third party rights or benefits.

1 Contract

Once you have placed an order, you will receive confirmation from us that the order has been placed. This does not necessarily mean your order has been accepted by us. Once the order has been processed we will send you a confirmation email, the contract between us will only be formed when the confirmation email has been sent. All orders are subject to acceptance by us and we reserve the right to cancel any order at any time until the contract has been confirmed.

2 Website Content

All content found on the website (except user-submitted) is the property of Craft Channel Productions Limited.

You are authorised to use the content for personal or non-commercial purposes with the following limitations :-

Viewing the website on a computer
Printing individual pages
Storing individual pages electronically (to a storage device)
Storing individual downloads electronically (to a storage device)

You are not permitted to distribute and/or supply our content without prior written permission from Craft Channel Productions Limited.

3 Accounts

In order to be able to order product or access certain features of the craftrabbit website you will have to create a user account. When creating the account you must provide accurate and complete information, failure to do this may result in your account being terminated without notice. You must not use another users account ever or exchange account details.

You are solely responsible for any activity that occurs on your account and you should ensure your password is kept secure at all times, never give your password to anyone. We recommend you change your password on a regular basis. You must notify us immediately of any breach of security or any unauthorised use if your account.

Craft Channel Production Limited will not be liable for any losses caused from unauthorised use of your account. You may be liable both to Craft Channel Productions Limited or others due to any such unauthorised use.

4 Orders

By ticking the 'I Agree' box on our checkout page you are agreeing to the terms & conditions of this document. You are responsible for ensuring the accuracy of all orders placed on your account.

5 Pricing

The prices for our goods are set out clearly in our website. All prices are displayed in pounds sterling and are inclusive of United Kingdom VAT at the prevailing rate. Prices do not include a charge for postage and packaging; this is added to the final total during the checkout process where appropriate. Prices may be subject to change without notice.

6 Payment

We accept the following payment methods when ordering through our website:-

Visa Debit
Visa Electron
American Express

7 Delivery

For all mail order items, we aim to despatch orders within 5 working days from confirmation of order. You will receive an email to confirm your order has been despatched. You can also track your order through 'Order History' in your account.


All downloadable products (digital files) are available in your account on the Purchases page of the registered account used for the order. Links to the order item will expire after three days and failure to request the download within this three day period will result in the item no longer being available. No refunds will be given in this instance.

Due to the nature of our business refunds will not be given on any digital files purchased via download.

Copyright in all digital files available for download is owned by either Craft Channel Productions Limited, by crafters who own the copyright to the artwork or who have written permission from the copyright holder to display their work for sale. Purchase of any image does not grant any rights to the purchaser. The files may not be shared, sold or given away. Doing so is in direct breach of copyright law and will result in the user account being suspended. Legal action will also be taken against the user for piracy.

9 User Submissions

As a account holder you may submit craft projects and text content to the site. User submitted projects and text are collectively termed as “User Submission”. You hereby agree that you are solely responsible for such User Submissions and the consequences of posting or publishing them on the website. You also affirm that you own or have the necessary licences, rights, consents and permissions to use such User Submissions and authorise Craft Channel Productions Ltd to use those rights to enable inclusion and use of such User Submissions in the manner contemplated by the website and these terms of use. You also grant each and every user of the website a non-exclusive license to access your User Submissions via the website and to use, reproduce, distribute, display and perform such User Submissions as permitted through the functionality of the website. You further agree that you will not submit material that is copyrighted, protected by trade secret or otherwise subject to third party proprietary rights, including privacy or publicity rights unless you are the owner of such rights or have permission from the owner. Craft Channel Productions Ltd will not be held accountable for illegal material up-loaded to the website and any legal obligations thereafter remain the responsibility of the account holder. All images on the website are not for sharing. You cannot re-distribute or share any images or content on the website through any means.

10 Returns

Returns can be made for free within 28 days of the order date, you will need to package the items appropriately, include the order form highlighting the items you are returning with a covering letter. Returns made after 28 days may not be accepted by us and may be returned to you at your expense. If, in our discretion, we accept a late return then we reserve the right to make a charge to cover the cost of processing the return.

Refunds will be credited back to the account/by the same method by which the original payment was made.

Digital files purchased via download may not be refunded.

CD's and DVD's cannot be refunded once the tamper seal has been broken unless the item is faulty.

Returns should be sent to the address given in section 1 of these terms and conditions.

11 Privacy Policy

We are completely committed to the protection of the privacy of our website visitors and telephone customers, this privacy policy has been created to document how information is collected and how it is used. By accessing our website or telephoning us, you are agreeing to the terms of this privacy policy.

11.1 Personal Information

This part of the document shows how personal information is collected and used.

To fulfil an order over the internet or telephone it is necessary for us to collect your personal information including but not limited to name, company name, address, post code, telephone number, fax number and email address.

Upon placing an order on-line it is also necessary for us to collect your payment details, including but not limited to name on card, card number, start date, expiry date, card type and issue number. This information is never stored and is sent to our third party payment processor, SagePay who then transfer the funds from your credit/debit card into our bank account.

Upon placing an order by telephone it is necessary for us to collect your payment details as above, this information is entered directly into our 'Card Holder Not Present' payment system which will process your order, these payment details are also never stored by us.

11.2 Accuracy of Collected Data

Information collected upon registering an account can be rectified at any time through the edit account details section of your account. If you wish to completely remove your account please contact us.

11.3 Security

Although no technology can be fully secure, we take appropriate steps to secure all data entered by our users. All pages which allow a user to enter sensitive information such as payment details are encrypted to the industry standard level.

11.4 Disclosure

We will not publish, give, sell or rent your information to anyone. However, we reserve the right to disclose user information when we have reason to believe that disclosing this information is necessary to identify, contact or bring legal action against someone who may be causing injury to or interference with us, other users, or anyone else who could be harmed by such activities. We also reserve the right to disclose user information when we believe that the law requires it.

11.5 Visitor Identification

Upon browsing to the website, information will be stored on your computer in a cookie which is a small text file websites use to store information on the user’s computer.

Information stored about you includes but is not limited to: -

Shopping cart information
Phrases and keywords
Visit duration
Pages viewed
Operating system
Web browser
Referral URL

This information is used for us to understand the technologies used by our visitors to further improve the website.

12 Changes to Terms & Conditions

These terms and conditions were last updated on the 01st September 2010. We may change these terms at any time and without notice.